Administrative/Supervisory Manual
To the Citizens We Serve, The Department Manual is a compilation of directives to provide guidance to our employees. With very few exceptions, these are not hard, fast rules but policies and procedures for delivering police services to you. Policing requires the ability to respond to many unpredictable and often, unique, situations. It is precisely for this reason that we have trained our officers to exercise professional judgment and exercise discretion. We have provided this Manual because we often receive questions about our policies and why we do what we do. It is through this educational effort that we hope to provide greater understanding about policing.
All Standard Operating Guidelines are presented although you may find that directive numbers are not sequential. This is because our indexing system is topical so some gaps may exist. As you look through this Manual, you will notice that some portions have been edited out. We have attempted to limit these omissions to those permitted by law. Tactical and investigative techniques, if known to the offender, would enable countermeasures; making our job even more difficult and compromise your public safety. Created in July, 1997, this manual was almost three years in development and it continues as a living document even today. Updates and revisions to this manual are continuous. This Manual is based upon standards and principles as promulgated by the Commission on Accreditation for Law Enforcement Agencies, Inc. (CALEA) and our department is one of only about 600 accredited by that organization. I hope that this version of our Department Manual will demonstrate the professionalism and dedication to duty YOUR Police Department is committed to.
Should you have questions or concerns, please feel free to e-mail the appropriate commander, or myself from our website or write us at Chief of Police, Springfield Police Department, 321 E. Chestnut Expressway, Springfield, MO., 65802.
SPRINGFIELD VISION AND VALUES STATEMENTS
Quality Service
We will provide quality, professional service to our community by:
· Enforcing the law;
· Preventing crime, thereby improving the quality of life;
· Responding promptly to calls for service and other public needs;
· Conducting thorough investigations;
· Providing state of the art training and continuing education programs;
· Leading by example.
Integrity
Having sound moral principles that earn the trust, respect, and confidence of the community and each other
through:
· Being honest, and demanding the same from each other;
· Living by the rules we enforce.
Fairness
To provide equal treatment of all persons without prejudice or bias by:
· Treating all persons with dignity and respect;
· Expressing compassion in our attitudes and in our communication;
· Ensuring consistency in decision making without favoritism.
Communication
Sharing information and knowledge with the community, other agencies, and within our department as
allowed by law through:
· Actively listening to all concerned;
· Keeping crime victims informed about their cases and where to go for additional help;
· Educating the community about crime risks and prevention;
· Informing the community about the inner workings of our department;
· Encouraging the open exchange of ideas and information.
Helpful Attitude
A helpful attitude is fundamental to the earning respect and confidence of the community. We will
accomplish this by:
· Treating people’s problems as important;
· Being polite and courteous;
· Showing empathy and concern for the needs of others;
· Showing pride in our profession tempered by humility
Springfield Police Department
Standard Operating Guidelines
CHAPTER 101: ROLE AND AUTHORITY
101.1 Responsibility and Authority of Personnel (110)
101.2 Command Protocol (115)
101.3 Limits of Authority (205)
101.4 Use of Discretion (210)
CHAPTER 102: ORGANIZATION AND MANAGEMENT
102.1 Organizational Structure (100)
102.2 Written Directive System (700)
102.3 General Management (905)
102.4 Accreditation
CHAPTER 103: STANDARDS OF CONDUCT
103.1 Code of Conduct (200)
103.2 Protection of Civil Rights (201)
103.5 Use of Force (400)
103.6 Department Awards Program (860)
103.8 Administration of Discipline (921)
103.9 Inspections (923)
103.10 Disciplinary Investigation Process
103.11 Lethal Force Investigations
103.12 Workplace Harassment
CHAPTER 104: ADMINISTRATIVE SUPPORT
104.1 Administrative Reports (710)
104.2 Fiscal Management (810)
104.3 Administrative Process Tracking (924)
PART II: PERSONNEL
CHAPTER 201: RECRUITMENT AND SELECTION
201.1 Recruitment of Police Officers (370)
201.2 Selection Process for Police Officers (371)
201.3 Selection for Specialized Assignment (375)
201.4 Employee Fitness for Duty Program
201.5 Physical Fitness Assessment Program
CHAPTER 202: PERSONNEL ADMINISTRATION
202.1 Allocation and Distribution of Personnel (302)
202.2 Military Leave (340)
202.3 Promotional Process
CHAPTER 203: JOB CLASSIFICATIONS
CHAPTER 204: COMPENSATION, BENEFITS & WORKING
CONDITIONS
204.1 Employee Overtime Program (310)
204.2 Extra-Duty/Off-Duty Employment Program (310)
204.3 Grievance System
204.4 Legal Assistance and Liability
204.5 Disability and Death Benefits Program
204.6 Limited Duty Assignment
CHAPTER 205: CAREER DEVELOPMENT
205.1 Performance Evaluations (305)
PART III: SUPPORT SERVICES
CHAPTER 301: COMMUNICATIONS
301.1 Radio Number Assignments (1310)
301.2 General Police Radio Procedure (1311)
301.3 Prioritization of Calls for Service (1312)
301.5 Notification Procedures
301.6 Telcom Call Handling Procedures
CHAPTER 302: COMMUNITY RELATIONS
302.1 Crime Prevention (980)
302.2 Volunteer Employees
302.3 News Media Relations (931)
302.4 Social Service Diversion
302.5 Honor Guard
CHAPTER 303: RECORDS
303.1 Public Information (930)
303.2 Forms Management
303.3 Records
CHAPTER 304: FACILITIES AND EQUIPMENT
304.1 Police Vehicle Operation (501)
304.2 Pursuit Vehicle Operation (502)
304.3 Special Purpose Vehicles (503)
304.4 Agency Owned Property (505)
304.5 Weapons (510)
304.6 Uniforms and Equipment – General Regulations (550)
304.7 Headquarters Key Control
CHAPTER 305: PROPERTY MANAGEMENT
305.1 Property (1390)
CHAPTER 306: PLANNING AND RESEARCH
306.1 Research and Development (912)
CHAPTER 307: PERMITS AND PASSES
CHAPTER 308: INFORMATION SYSTEMS MANAGEMENT
308.1 Information Systems
308.2 Electronic Mail
308.3 CAD Data Management
CHAPTER 309: TELCOM OPERATIONS
CHAPTER 310: DETENTION MANAGEMENT AND
OPERATIONS
310.1 Prisoner Processing
310.2 Detention Officer Training
310.3 Cell Searches and Inspections
310.4 Detention Escapes
310.5 Fire Safety
310.6 Detention Security
310.7 Releasing Prisoner Information
310.8 Temporary Detention
310.9 Medical and Health Services for Prisoners
310.10 Prisoner Rights
PART IV: OPERATIONS
CHAPTER 401: PATROL OPERATIONS
401.1 Field Interviews (701)
401.2 Continuous Uniform Operations Division Coverage and
Shift Briefings (1010)
401.3 Alarm Response/Reporting (1068)
401.4 Domestic Violence
401.5 Canine Unit
401.6 Field Reporting
401.7 Victim/Witness Assistance
CHAPTER 402: CRIMINAL INVESTIGATION
402.1 Criminal Investigation Administration (1200)
402.2 Crime Scene Management (1201)
402.3 Investigative Task Force (1232)
402.4 Missing Persons (1270)
402.6 Career Criminals (1230)
402.7 Covert and Investigative Funds
402.8 Follow-Up Criminal Investigations
CHAPTER 403: JUVENILE OPERATIONS
403.1 Juvenile Operations
CHAPTER 404: VICE OPERATIONS
404.1 Narcotics, Organized Crime, and Vice
CHAPTER 405: TRAFFIC OPERATIONS
405.1 Custody and Non-Custody Tows (1100)
405.2 Uniform Traffic Enforcement Policies (1101)
405.3 Traffic Enforcement Procedures (1102)
405.4 Selective Traffic Enforcement Program (1105)
405.5 Traffic Accident Investigation (1140)
405.6 DWI Enforcement Procedures (1143)
405.7 Ancillary Traffic Services (1145)
405.8 Assistance to Highway Users (1146)
405.9 Stopping and Approaching Traffic Violators
405.10 Adult School Crossing Guards
CHAPTER 406: INTELLIGENCE
406.1 Criminal Intelligence Management (909)
406.2 Crime Analysis Unit (910)
406.3 Informant Usage
CHAPTER 407: ARRESTS
407.1 Prisoner Searches of the Opposite Sex (940)
407.2 Strip Search/Body Cavity Search (941)
407.3 Service of Arrest Warrants (1043)
407.4 Prisoner Transportation (1355)
CHAPTER 408: LEGAL PROCESS
408.1 Disposition of Summonses (1080)
408.2 Warrant Service, Search Warrants and Civil/Legal Process
408.3 Subpoena Tracking Process
CHAPTER 409: EMERGENCY OPERATIONS
409.1 Bomb Emergencies (650)
409.2 Civil Disturbances (610)
409.3 Natural and Manmade Disasters
409.4 Clandestine Drug Lab Procedures
CHAPTER 410: UNUSUAL OCCURENCES
410.1 Dignitary Protection (655)
410.2 Special Events Plan (1025)
CHAPTER 411: SPECIAL RESPONSE TEAM
411.1 Special Response Team (602)
411.2 Hostage/Barricade Situations (620)
411.3 Hostage Negotiator Selection (610)
CHAPTER 412: TRAINING
412.1 Training Function
CHAPTER 413: EVIDENCE
413.1 Collection and Preservation of Evidence
413.2 Audio/Video Recorded Evidence
CHAPTER 414: JURISDICTION, LIAISON AND MUTUAL AID
414.1 Agency Jurisdiction and Mutual Aid (970)
Standard Operating Guideline
Issue Date 7/1/97
Effective Date 8/1/97
Review Date 8/1/98
Accreditation Index: 11.2.1, 11.2.2, 11.3.1, 11.3.2, (4 th )
Rescinds 110
Directive Number 101.1
Part: Administration Chapter: Role and Authority
Chief of Police:
Responsibility and Authority of Personnel
In police agencies, authority is delegated to subordinates. It is the policy of the Springfield police department that all employees of the department are delegated the necessary authority to allow them to perform their assigned duties and responsibilities in an effective manner.
II Definitions
Span of control- The number of employees a supervisor can effectively supervise at one time.
III Procedure
1 SPAN OF CONTROL
1.1 Supervision at the line level will not exceed a ratio of ten employees to one supervisor and will decrease proportionally in a pyramid fashion upward through the Chain of Command.
1.2 Each organizational unit shall be under direct command of only one supervisor. (11.2.2)
SOG 101.1
Responsibility and Authority of Personnel
1.3 All employees shall be accountable to only one supervisor at any given time.
(11.2.1)
2 RESPONSIBILITY AND ACCOUNTABILITY
2.1 All employees, at all levels, are granted authority that is commensurate with their responsibilities. Supervisors shall insure that responsibilities delegated to subordinates do not exceed the level of authority necessary to complete them. (11.3.1)
2.2 All employees are held accountable for the application of, or the failure to apply, when appropriate, the authority delegated to them. (11.3.1)
3 SUPERVISORY AUTHORITY AND ACCOUNTABILITY
3.1 All supervisors are held accountable for performance and conduct of employees under their command. (11.3.2)
3.2 Any employee, of subordinate position, who may be placed temporarily into a higher supervisory position shall exercise the authority and perform the duties of that higher position; and shall be held accountable and responsible for performance in that position.
3.2.1 In order to promote consistency and avoid confusion, employees in acting supervisory capacities should avoid countermanding any lawful standing order issued by the supervisor they are replacing; except in an emergency.
Standard Operating Guideline
Issue Date 2/1/99
Effective Date 2/1/99
Review Date
Accreditation Index: 12.1.2 Rescinds 115
Directive Number 101.2
Part: Administration Chapter: Role and Authority
Chief of Police:
Command Protocol
It is the policy of the Springfield Police Department to provide uniform direction to all Police Department employees through an established chain of command in order to promote consistency, reduce confusion and enhance public safety operations. (12.1.2)
II Procedure
1 In normal day to day operations, the following command structure is in place:
1.1 The Chief of Police represents the highest ranking authority within the Police Department.
1.2 Majors are the highest ranking officer within the division,
1.3 Lieutenants are the highest ranking officers within a section. Watch commanders serve as the "Chief's Representative" and have overall command authority of Police Department operations both at headquarters and in the field after hours (1700-0800) and on weekends (Saturday and Sunday).
1.4 Sergeants, unit supervisors, and Shift Supervisors are first line supervisors within their respective squads or units. They are members of management.
Changed Captain to Major, 7-1-98.
SOG 101.2
Command Protocol
1
1.5 Corporals are investigators. They shall perform supervisory duties as assigned for subordinate personnel including reviewing and approving work, conducting squad meetings, initiating corrective action including disciplinary action as required.
2 The protocol for command succession shall be as follows:
2.1 From Chief of Police to designated Acting Chief of Police or the most senior Major,
2
2.2 From Major to the designated Acting Major or the most senior Lieutenant within that Division,
3
2.2.1 If no Lieutenant is assigned to the affected Division, then the most senior Sergeant
2.3 From Lieutenant to the designated Acting Lieutenant or the most senior Sergeant on duty,
2.4 From Sergeant to the designated Acting Sergeant or the most senior Corporal on-duty from within that Division,
2.5 From Corporal to the designated Acting Corporal or the most senior Police Officer on-duty from within that Division.
3 All personnel shall immediately comply with the lawful direction provided by an officer or employee of supervisor rank. Failure to do so may be considered insubordination.
3.1 In the event an employee receives an order which is in conflict with a previous order (s)he shall notify the supervisor issuing the conflicting order. Responsibility for disobedience of the first order then shifts to the supervisor who issued the second and conflicting order.
4 All supervisors and commanders retain full authority and responsibility for their positions until relieved by an authorized person.
5 Supervisors and commanders shall name a subordinate to acting authority whenever the supervisor cannot be physically present and able to assume command functions. 6 Notification of transfer of command authority shall be completed in writing, on a timely basis, and circulated to all affected personnel.
7 Acting supervisors and commanders have the full authority and responsibility of the position they assume until relieved by their supervisor or another superior officer.
2
Changed Captain to Major, 7-1-98.
3
Changed Captain to Major, 7-1-98.
SOG 101.2
Command Protocol
3
8 INCIDENT COMMAND PROTOCOL/EXCEPTIONAL SITUATIONS
In exceptional situations, catastrophic events, major crimes, dignitary protection operation, or other large scale event, an officer representing police command rank (at least the rank of Sergeant) will assume command of the police operation as incident commander.
8.1 An Incident Commander, usually the rank of lieutenant or higher shall be designated and shall have overall command authority over the operation management of the incident.
8.1.1 The on-duty Watch Commander shall assume initial responsibility until formally relieved by higher authority.
8.2 Transition of command over an incident from one person to another shall be formally declared to all personnel involved in the operation.
8.3 When two supervisors of equal rank appear on a field operation, the Operations Division supervisor assigned to that zone shall assume command until relieved by a higher ranking supervisor.
8.3.1 Exception: Incidents of officer involved deadly force or less lethal serious injury shall be investigated by CIS. The CIS Commander shall be Incident Commander in these situations.
8.3.2 The Technical Services Supervisor shall assume command of routine Detention Unit operational decisions (i.e. RORs, etc.)
8.3.3 In the event of a major disturbance involving multiple prisoners in the Detention Facility, an escape from same, or a barricade or hostage incident, the ranking Operations Division supervisor shall assume command.
9 MILITARY COURTESY AND PROTOCOL
4
On-duty Police department employees shall address superior civilian supervisors, managers, and ranking officers by rank or as indicated below when in the presence of other junior employees, representatives from other agencies or departments, or the public.
9.1 Employees may address ranking officers by their first name, only if authorized by that officer and others described above are not present;
9.1.1 It is not appropriate to address a ranking officer by their first name in public or in the presence of junior employees.
9.1.2 For example: the employee should address the officer as “Corporal” or “Corporal Jones” or address them as “Sir” or “Ma’am”, as appropriate.
9.2 Employees shall address superior civilian supervisors or managers as “Mr.”, “Sir”, “Ms.”, or “Ma’am”, as appropriate. They may address supervisors by first name only if authorized and others described above are not present at the time.
4
Section and sub-sections added per Policy Change Order 99-004, 1-21-99. SOG 101.2
Command Protocol
4
SPRINGFIELD POLICE DEPARTMENT
Standard Operating Guideline
Issue Date 6/23/98 | Effective Date 7/23/98 | Review Date 7/23/99 | |
Rescinds Directive Number 101.3 | Part: Administration Chapter: Role and Authority | ||
Limits of Authority |